oAccommodation in well appointed room
oMeals as per hotel plan
oAll transfers&sightseeing asper the itinerary in an air–conditionedvehicle
o All toll taxes, parking fees & drivers allowance.
o GST: as applicable
o Anything not mentioned under 'Package Inclusions'
o All personal expenses, optional tours and extra meals
o Camera fees,alcoholic/non-alcoholic beverages and starters
o Vehicle service on leisure days for sightseeing not included in the itinerary
o Medical and travel insurance
Terms & Conditions
•Paragliding and Jeep safari will be at additional cost. And the availability depends up on the weather conditions.
•D'Heavenly Assured products are designed to provide perfect moments by offering high-end products and impeccable services.
•A detailed Itinerary will be provided upon Booking.
•All the service assured hotels as per the itinerary will be offered.
•There will be a dedicated team to help with the booking, formalities and all other service related activities prior to the tour beginning and during the travel.
•Transportation by good Quality &comfortable fleet of vehicles.
•Immediate assistance and change of vehicle will be arranged with in minimum humanly possible time in case of break down.
•One child(below 9 years) sharing parents room without an extra bed will be accommodated free of any charge
•Refund will be processed with in seven working days in case of package cancellation.
•Except in case of force majeure situations beyond our control, free one night extended stay will be given to the customer & and we will pay the differential cost for the next day from the extended stay. If the stay is for more than 1 day customer will have to pay from second day onwards
Service compensation clauses:
1. Delay in pick up:
•In case the driver does not report for pick up at the confirmed time: For everyone an hour delay, we will compensate the customer Rs 250/-
•In case the cab is delayed beyond two hours, customer can take the taxi and we will refund the taxi bill along with Rs 500 for the delay. (* The customer should immediately inform our team at the emergency number about the delay. * Any amount which is agreed upon as part of the compensation, shall be deposited as eCash in the customer's account post the travel is completed.)
2. Sight- seeing:
We will ensure all the places mentioned in the itinerary are covered. Apart from any ground situation or traffic reasons or any other force majeure reasons beyond the control, we will compensate Rs.500/- per place
You or any member of your party may cancel their travel arrangements at any time. Written notification or an e-mail to that effect from the person who made the booking must be received at our office. The cancellation charges applicable are as per the published cancellation policy below:
Cancellation charges per person
o30 days or more before departure: 25% of total cost
o 29 – 20 days before departure: 50% of total cost
o Less than 20 days before departure: 100% of total cost
If you want to change your holiday plan
After confirmation of services, if you wish to change your travel arrangements in any way (e.g. your chosen departure date or accommodation), we will do our utmost to make these changes but it may not always be possible. Any request for changes must be in writing from the person who made the booking. All cost incurred due to amendment will be borne by you.
If you have a complaint
If you face any problem during your holiday, please inform the relevant supplier (e.g. your hotelier, transporter etc.) and/or our representative immediately who will endeavor to set things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us, with your booking reference and all other relevant information. However, please be advised that while we are happy to assist you in the redressal of your complaint, if any, we will be able to extend only our best efforts in managing/coordinating your complaint with the respective service provider. All third party service providers are independent contractors who are at no time under our control or supervision.